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Custom Booking Engine & Self-Check-In

HTL Hotels

HTL Hotels approached us to create a bespoke booking engine that would bring the key-aspects of an e-commerce user experience to the hotel booking space. The result was an intuitive booking platform that allows customers to tailor their stay according to their preferences. Besides the booking engine we also created a self-checkin solution.

about HTL hotels

HTL Hotels, a subsidiary of Scandic Hotels, led innovation in Nordic hospitality. Targeting modern travelers, they emphasized prime city center locations, smart digital solutions, and contemporary design. Although reintegrated into Scandic Hotels, HTL's pioneering approach set industry standards, inspiring future developments.

about the project

- Concept development
- Custom booking engine development
- Self-check-in kiosk directly connected to the PMS

Screenshot HTL Website

custom hotel booking engine

The booking engine is based on a short 3 step process and allows the user to customise their trip. Instead of picking a room and a rate. The engine has room prices which then can be customised with "flexibility" (e.g. Flexible Rate) as well as add-ons (e.g. Breakfast).
From the users perspective she is adding features to her booking and instantly sees the price difference. Transforming the booking experience into a configuration process.

HTL Membership/One-Click Booking Engine

For even faster booking - guests can sign-up on the website and select their preferences with regards to rooms and customisation options.
Once the user has setup their preferences the booking engine becomes a one click booking engine.

Self-Checkin Kiosk

To complete the seamless digital experience, we developed a self checkin-kiosk that allows the guest to check in directly at the hotel. Guests can enter the

hotel and use one of the custom build terminals that are seamlessly integrated into the hotels furniture. The integrated tablet PCs are connected to the card-encoders to allow the guest to complete the whole checkin process themselves.

Access reservation

Access reservation

Review and select the number of keys

Review and select the number of keys

Check-in completed.

Check-in completed.

Confirmation

Confirmation

“The goal was to create a simple and engaging customer experience with a high conversion rate. workmatrix's strong focus on design and technology as well as identifying opportunities within the customer journey helped create a unique digital platform for HTL.”

Gül Heper, Commercial Manager, HTL